Events
Duane Morris Partner Susan Kayser to Present on "Admission, Discharge and the Difficult Resident"
March 13, 2012 | New Orleans
Duane Morris partner Susan Kayser will present on the subject of "Admission, Discharge and the Difficult Resident" at the National Center for Assisted Living (NCAL) 2012 Spring Conference on Tuesday, March 13, 2012.
This year's Spring Conference, focused around the theme of "Risk Management," will provide attendees with an in-depth learning experience that will not disappoint. Attendees will choose sessions from three tracks: Operations, Legal, and Public Affairs/Customer Relations/Media. Registrants will learn best practices administrators and directors need to understand to fully manage risk in assisted living communities. Not-for-profit and for-profit providers of assisted living, residential care, and skilled nursing services will benefit from the various discussions and perspectives of experts involved in the industry.
Assisted living communities frequently face difficult situations when a resident presents problems such as inappropriate behavior, refusal of transfer to a higher level of care or failure to pay for services rendered. This session will cover how to reduce the risk of lost revenues, regulatory censure, lawsuits and operational disruption as a result of such issues. Using examples from situations faced by her clients, Ms. Kayser will discuss recommended residency agreement provisions, effective communications with the resident and family members, determining whether discharge is advisable and the discharge process.
For additional information, or to register for the conference, please visit the NCAL 2012 Spring Conference website.
