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Duane Morris Named to BTI Client Service 30: Best of the Best in Client Service Delivery for Fourth Year in a Row

April 10, 2024

Duane Morris Named to BTI Client Service 30: Best of the Best in Client Service Delivery for Fourth Year in a Row

April 10, 2024

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PHILADELPHIA, April 10, 2024—Duane Morris LLP has been named to the BTI Client Service 30: Best of the Best in Client Service Delivery. The designation, part of BTI Client Service A-Team 2024: Survey of Law Firm Client Service Performance, marks the firm’s fourth consecutive appearance among what BTI Consulting Group considers the elite firms that outperform everyone else in terms of client service. Duane Morris is ranked at No. 22 among the 650 core law firms that serve Fortune 1000 and large private clients. The ranking is based on BTI’s annual survey of a broad cross section of hundreds of general counsel and other in-house decision-makers at organizations with $1 billion or more in revenue.

BTI’s report notes that, “Clients experienced improvement in the crucial areas of advising on business issues and understanding the client’s business, where Duane Morris achieved Leadership recognition, a winning formula of business acumen driving superior client experiences. The firm relied on a highly developed industry approach with almost all clients reporting the firm’s [understanding] of its business—a prized skill. The firm’s Best of the Best honors in client focus and keeping clients informed showcase Duane Morris’ dedication to their clients. The firm offers its clients new ideas and solutions before they ask—making life easier and delivering better outcomes faster. Duane Morris is 1 of only 64 firms to substantially improve its client service performance in the last year.”

Additional client comments include:

“From an industry standpoint Duane Morris [has] the most relevant expertise. They are very cost effective with their approach to problems.”

“With their knowledge of corporate law and practical attorneys, Duane Morris is our first line of defense.”

“We use Duane Morris for all of our litigation—they have excellent teams across the country.”

According to BTI’s in-depth interviews, only 207 law firms were singled out by legal decision-makers for their prowess in at least one of the 17 activities driving superior client relationships. The activities include: easy to work with; unprompted communication; advises on business issues; includes clients early in strategy; trusted for cost control; Clientopia (superior client service); understand client’s business; client focus; fields the absolute best team; provides value for the dollar; commitment to help; deals with unexpected changes; quality products; legal skills; keeps clients informed; handles problems; and meets core scope.

About Duane Morris

Duane Morris LLP provides innovative solutions to today’s multifaceted legal and business challenges through the collegial and collaborative culture of its more than 900 attorneys in offices across the United States and internationally. The firm represents a broad array of clients, spanning all major practices and industries. Duane Morris has been recognized by BTI Consulting as both a client service leader and a highly recommended law firm.